Improved order management through easily deployed portal solution

In today’s rapidly changing and competitive marketplace, it is crucial to have efficient channels for your company’s sales management. Provide your customers or your sales resources with an efficient tool for entering and following up sales orders by combining your EMS (Enterprise Management Solution) with Merit Customer Portal.

• Get competitive advantages for your business by making your product catalogues available on the internet, giving your customers instant access to products and related information such as product factsheets, pictures, sales prices and availability.

• Reduce your administrative work by eliminating the need to enter the same information in several data sources; just do all your product information maintenance in your EMS. Switch from manual sales order handling or stand-alone web-shop solutions to an integrated and efficient Customer Portal by implementing Merit Order. Merit is focused on delivering a sales management solution that is easy to implement and administer, so you can focus on your value-adding processes.

• Merit Order is using the business process definitions and settings in your EMS together with the dynamic user interface and process flow configuration in Merit Order to provide an intuitive and efficient Customer Portal for your partners and employees.

• Use order templates in the Customer Portal for recurring orders, or enter your campaigns as template orders, providing your customers with a simple and efficient process for placing new orders. Facilitate functionality by using Sales Order Search and Sales History to follow up the status of open orders or to make comprehensive sales history inquiries.

• Enable your customers to enter and follow up their own orders, enable your sales personnel to access their customers’ orders and give your internal sales people access to all sales information through Merit Order’s role-based user interface.

• Have access to Merit Order wherever you are; the only requirement is that you have Internet access. Use your PC when you are at work or at home and mobile equipment when you are on the move.

• Merit Order is integrated in real time with Lawson M3, using standard Lawson M3 functionality. This ensures that all information in Merit Order – product information, prices, availability, credit check and order status – is up-to-date. Interactive validation of data input also ensures that information sent back to Lawson M3 from Merit Order is of good quality. Since all data available through Merit Order are real time data from your EMS, no data synchronization or double data storage is needed, eliminating complex and time-consuming technical operations.

• Merit Information Toolbox combines Merit Order with Merit Intelligence (lenke til MI) giving your customer or sales force not only the right tool for order input or transaction handling, but also all the information they need for their operations. This can be information about items or orders, it can be information about performance and overview of order situation or statistics, or it can be other relevant information to make them able to perform their work in the best possible way.

• Merit Mobile Order Management makes it possible for your customers or you together with your customers to enter sales orders using mobile handheld devices, thus eliminating manual order entry processes. This could be at your customer’s premises, or in your local store or warehouse. Mobile Order Management can also be used by your personnel to enter requisitions or distribution orders using bar-code readings, reducing manual back office operations.

• Merit Order is designed and developed by experienced application engineers, which ensures that you get a robust and stabile application for your customer or sales staff’s sales interface. Merit Order is easy to deploy and maintain, providing a quick return on your investment.

• By using Merit Claim together with your EMS you will achieve better cost control on customer claims and returned goods, and at the same time improved customer service. Merit Claims gives you the possibility to follow customer claims from when they are identified by your customer and further through your control of returned goods, and even all the way back to the claims towards your suppliers. Define rules how to handle claim approval, goods control, replacement goods and credit invoices to your customer. Let your customer or your own staffs enter claims through an efficient web portal. Use the same portal to follow up status on open claims or to do inquiries on closed claims. With Merit Logistics you will have efficient control on returned goods and Merit Intelligence helps to create analyses on historical claim data.