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Application Support

Our goal is to have high levels of satisfaction from our clients, leading to long-term business relationships. Merit Application Support is one of our ways to reach that goal. To maximize satisfaction with your business solution, we advise the full use of InforM3 and Merit Portal.
 
Merit Application Support consists of several support services and provides a structured approach to the daily communication between the customer and Merit. All modifications, adaptations and error management will be handled in accordance with this Service Level Agreement. Through Merit’s Application Support it will be possible to create high quality documentation and registries of all issues. Merit’s Application Support service ensures fast and secure access to qualified assis-tance whenever the need arises.

We guide you if you:

  • Looking for a Service-Desk with expertise in InforM3?
  • Need continuous real-time support from experienced business consultants with deep knowledge of your business environment?
 
By purchasing business critical services from Merit Op-erations we ensure a good operation even if our own resources are allocated to the M3 project. Experiences are so good that coopera-tion is likely to be a permanent solution". - Thomas Fehn, IT-Manager, Brøderne Dahl AS.

Customer Story

Brødrene Dahl

Proactively ensuring optimal operations for logistics sensitive wholesaler Brødrene Dahl

Download customer story
Brødrene Dahl

Industries

distribution and retail
equipment
fashion
food and beverage
manufactoring