Merit Emergency Support is your problem-solving assistance whenever your company needs access to Merit’s global team of highly competent and experienced specialists on InforM3 and Merit Portal systems. It provides access to specialized help which can solve - 24/7 – all critical issues and avoid downtime in InforM3 or Merit Portal system environment. Through Merit Emergency Support you can rely on state-of-the-art knowledgeable assistance, guaranteed to satisfy your needs within the agreed service time-frame.
Merit Emergency Support provides you access to:
- 24/7 staffing
- our most experienced specialists
- expertise on InforM3 and Merit AppSuite
- immediate attention to the problem at hand
- non-stop problem analysis until a solution is found
- escalation to 3rd party whenever required
- high level of service to all users
By purchasing business critical services from Merit Operations we ensure a good operation even if our own resources are allocated to the M3 project. Experiences are so good that coopera-tion is likely to be a permanent solution". - Thomas Fehn, IT-Manager, Brøderne Dahl AS.
Proactively ensuring optimal operations for logistics sensitive wholesaler Brødrene DahlDownload customer story